Shipping Policy

We are dedicated to providing a fast, reliable, and transparent shipping experience for every customer. Whether you are updating your professional wardrobe with our Men’s Commuting Series, gearing up for the golf course, or selecting performance wear from our Women’s collection, we ensure your order reaches you efficiently and securely. This policy outlines our processing times, delivery estimates, shipping costs, and tracking procedures to keep you informed every step of the way.

Order Processing Time

All orders are processed and prepared for shipment within one to three business days after payment confirmation. Our fulfillment team works diligently to pick, pack, and quality-check each item to ensure it meets our high standards before it leaves our facility.

Please note that processing times do not include weekends or public holidays. If you place an order during these periods, processing will begin on the next business day. During peak shopping seasons or promotional events, processing times may be slightly extended, but we strive to dispatch all orders as quickly as possible. You will receive an email notification with your tracking number as soon as your order has been shipped.

Shipping Rates & Delivery Estimates

We believe in transparency and value, which is why we offer complimentary standard shipping on all orders, regardless of the destination or order value. There are no hidden fees, minimum purchase requirements, or surprise charges at checkout.

Standard Shipping Estimate: Once your order has been dispatched, estimated delivery time is 6 to 12 business days. This timeframe applies uniformly to all domestic and international destinations, ensuring consistent expectations for all our customers worldwide. Please note that this is an estimate and not a guarantee. While we make every effort to meet this window, factors such as carrier delays, customs clearance processes, or unforeseen logistical issues may occasionally impact delivery times.

Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options at checkout. Selecting an expedited service prioritizes your order in our fulfillment queue and utilizes faster carrier networks. The cost and specific delivery estimates for expedited shipping will be calculated and displayed clearly at checkout based on your shipping address.

Tracking Your Order

Tracking your package is simple and convenient. Once your order ships, you will receive an automated email containing your unique tracking number and a direct link to the carrier’s tracking portal. You can use this link to monitor the real-time status of your shipment, from departure to final delivery.

If you have not received a tracking email within three business days of placing your order, please check your spam or junk folder. If it is still missing, please visit our Contact Us page, and our support team will assist you in locating your order status.

International Shipping & Customs

We proudly ship to customers around the world. As mentioned, our standard delivery estimate of 6 to 12 days applies globally. However, please be aware that international shipments may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information on potential fees. We do not control these charges and cannot predict what they may be, but we ensure all necessary documentation is accurately completed to facilitate smooth customs clearance.

Address Accuracy & Delivery Issues

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address details, including apartment numbers, suite units, and postal codes, before finalizing your purchase. We are not responsible for packages delivered to incorrect addresses provided by the customer, nor for losses resulting from undeliverable addresses.

If you realize you have entered an incorrect address, please contact us immediately via our Contact Us page. If the order has not yet been dispatched, we will do our best to update the address. Once the package has been handed over to the carrier, address changes may not be possible.

In the event that a package is marked as "Delivered" by the carrier but you have not received it, please first check with neighbors, building management, or local post offices. If the package remains missing, contact us within five business days so we can initiate an investigation with the carrier.

Lost or Damaged Packages

While rare, packages can occasionally be lost or damaged in transit. If your package arrives damaged, please retain all packaging materials and take photos of the damage before discarding anything. Contact us immediately via our Contact Us page with your order number and photos of the damage. We will work with you to arrange a replacement or refund promptly.

If your tracking information shows that your package has been in transit for significantly longer than the estimated 6 to 12 days without updates, please reach out to us. We will investigate the status with the carrier and provide you with a resolution, whether that involves reshipping your items or issuing a refund.

Changes to This Policy

We continuously evaluate our shipping partners and logistics strategies to improve speed and reliability. As such, we reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the date of the change. We encourage you to review this page periodically for the most current information.

Contact Us

If you have any questions about our shipping process, need assistance with tracking, or require special handling for your order, please visit our Contact Us page. Our customer support team is ready to provide clear, timely, and helpful answers to ensure your shopping experience is seamless from start to finish.